Refund policy

RETURNS AND EXCHANGES

You can return your SADAA order within 14 days of receiving it. If your order arrives in separate deliveries, the return period begins when the final item is received.

Register your return within these 14 days. Once registered, the parcel must be handed to the carrier within the following 14 days.

HOW TO MAKE A RETURN

1. Select Start a Return in the footer of our website.

2. Enter your order number and email address.

3. Select the garment you wish to return and choose a refund or size exchange.

4. You will receive return instructions and a PostNord QR code by email.

5. Pack the garment securely. We encourage you to reuse the original outer shipping box. Remove or completely cover the original shipping label and reseal the box.

6. Bring the parcel and QR code to a PostNord service point. The service point will print and attach the return label.

7. Keep your return receipt until your return has been completed.

If you experience any problems with the return portal, please contact us through our Contact page.

RETURN CONDITIONS

All garments must be returned in their original condition.

• Garments must not have been worn beyond trying them on

• Garments must not have been washed or altered

• All original tags must remain attached

• Garments must be free from perfume, makeup, deodorant, stains and other marks

• Garments must be packed securely to prevent damage during transport

Please take care when trying on your garments. If a returned garment shows handling beyond what is necessary to assess its fit and appearance, a deduction may be made for any reduction in value.

RETURN FEE

The return fee for orders delivered within Sweden is 65,00 SEK. The fee is charged once per returned parcel and deducted from your refund.

Returns of faulty, damaged or incorrectly supplied garments are free of charge.

SIZE EXCHANGES

SADAA offers one complimentary size exchange per order for the same garment and colour, subject to availability.

Register the exchange through our return portal and select the new size you would like to receive. The replacement will be sent after your return has been received and inspected.

If the requested size is unavailable, the returned garment will be refunded instead. Additional exchanges are subject to the standard return fee.

REFUNDS

Once your return has been received and inspected, the refund will be issued to your original payment method. The return fee will be deducted from the amount refunded.

If you return your entire order, the cost of our standard delivery method will also be refunded. Additional charges for express or upgraded delivery are not refundable.

The original delivery charge is not refunded when only part of an order is returned.

PREORDERS

Preorder garments follow the same return conditions. The 14 day return period begins when you receive the garment, not when the preorder is placed.

You may cancel a preorder before it has been dispatched through your customer account or by contacting us.

FAULTY, DAMAGED OR INCORRECT GARMENTS

Register the issue through our return portal and select the appropriate reason. Please include photographs clearly showing the issue.

If the garment is faulty, damaged or incorrectly supplied, SADAA will cover the return cost and provide an appropriate replacement or refund.